You may request to cancel your order within 24 hours after payment.

If your order has not entered production, customization, warehouse processing, or shipment preparation, we will provide a full refund to the original payment method.

To request cancellation, please contact us as soon as possible: support@lioradoll.com

Please include your order number and the email address used for the order.

After 24 hours, your order may already be in production, customization, quality inspection, warehouse preparation, or supplier processing.

If cancellation is still possible, a processing fee of 10%–40% may apply, depending on the actual order stage.

This fee helps cover payment processing, labor, production preparation, custom materials, warehouse handling, and related costs already incurred.

If a cancellation fee applies, we will inform you before processing the cancellation.

Once an order has been shipped, it cannot be cancelled due to change of mind, personal preference, wrong option selected by the customer, delivery schedule changes, or refusing the package without approval.

If you need help after shipment, please contact us first. We will do our best to assist you.

Many products sold by Liora Lovedoll are custom-made or made to order based on customer-selected options.

Once production has started, custom-made or made-to-order products cannot be cancelled, returned, or refunded unless there is a confirmed manufacturing defect, wrong item, or major fulfillment error.

Please review all product details carefully before ordering. If you are unsure about any option, contact us before placing your order.

For many custom doll orders, factory confirmation photos or videos may be provided before shipment whenever available.

These materials allow you to review important details before shipping, such as the doll body, head, makeup, skin tone, hair, selected options, and general product condition.

If you notice any issue, please contact us before approving shipment.

Once you approve the factory confirmation photos or videos, the order will proceed to shipment. After approval and shipment, returns or refunds cannot be requested for details that were already shown, unless there is a confirmed major defect, wrong item, or serious shipping damage.

Due to the private and hygienic nature of adult products, returns are limited.

A return may be accepted only if all of the following conditions are met:

- The item is unused

- The item is unopened

- The item is in its original packaging

- The item has not been customized

- The return request is approved by Liora Lovedoll before the item is sent back

Unauthorized returns will not be accepted.

Please do not send any product back to the address on the shipping label without our approval.

The following items cannot be returned:

- Custom-made dolls

- Made-to-order dolls

- Opened or used adult products

- Products that have been washed, handled, modified, or damaged

- Products approved through factory photos or videos

- Opened or used accessories

- Clearance or final sale items

- Products returned without approval

- Products returned to the wrong address

Because many dolls are handmade or custom-prepared, minor differences may occur.

The following are not considered defects:

- Slight color differences caused by lighting or screen display

- Minor makeup variations

- Minor handmade detail differences

- Slight measurement or weight differences

- Wig styling differences

- Minor packaging changes

- Personal preference regarding softness, weight, or appearance

- Customer selecting the wrong option

If you need help choosing the right doll, material, size, or configuration, please contact us before ordering.

If your order arrives damaged, defective, incorrect, or missing items, please contact us within 24 hours after delivery.

Please provide:

- Your order number

- Photos of the outer package

- Photos or videos clearly showing the issue

- Photos of all received items and accessories

- An unboxing video if shipping damage is claimed

After reviewing the case, Liora Lovedoll may offer one or more of the following solutions:

- Repair guidance

- Troubleshooting support

- Replacement accessory or part

- Partial compensation

- Store credit

- Replacement product

- Refund, only when the issue is confirmed as severe and cannot be reasonably resolved

Our goal is to provide a fair and practical solution.

If a return or replacement is approved due to our confirmed error, wrong item, or severe confirmed product issue, we will work with you on a suitable solution and may cover applicable replacement or return shipping costs.

If a return is approved for a customer-related reason, the customer may be responsible for original shipping costs, return shipping costs, packaging costs, restocking costs, customs duties, or carrier fees if applicable.

Approved refunds will be issued to the original payment method.

Refund processing time may vary depending on the payment provider, card issuer, or bank.

In most cases, refunds may take 3–10 business days to appear in your account after being processed.

If you have questions about cancellation, refund, return, or after-sales support, please contact us: support@lioradoll.com

Please include your order number and a clear description of your request.